Guide
Booking Guide
Everything you need to know about booking and preparing for your tour.
Visit our tours page and browse available experiences.
- Filter by city, date, or theme (Foodie, Artistic, Adventure, etc.)
- Read tour descriptions, reviews, and ratings
- Check available dates and time slots
- View pricing and group discounts
- Click "View Details" to see the full tour itinerary
Choose your preferred tour date and time.
- Calendar shows available dates in green
- Past dates are disabled and cannot be selected
- For slot-wise tours, select one or more time slots (morning, afternoon, evening)
- For master pricing tours, select just the date
- Prices update based on your selection
Choose the number of participants and select options.
- Select quantity of participants
- Choose meal preference if applicable (included/excluded)
- Select private vs. group booking if available
- Add special requests or requirements (dietary, accessibility)
- Price updates based on number of participants
Review your selection and apply any discount codes.
- Enter discount code if you have one
- Verify total price (including discounts & taxes)
- Review cancellation policy
- Click "Proceed to Checkout" or "Book Now"
Enter your billing and contact details.
- Email address (confirmation will be sent here)
- Full name of primary participant
- Billing address (line 1 & 2, city, state, postal code)
- Country selection
- Ensure all details are accurate
Complete your payment securely.
- You'll be redirected to Stripe (secure payment processor)
- Enter card or UPI details
- Complete any 2FA or OTP verification
- You'll see a success message after payment
- Confirmation email will be sent within 24 hours
- Arrive Early: Come 10-15 minutes before the start time
- What to Bring: Comfortable walking shoes, water, camera, sunscreen
- Weather: Check weather forecast and dress appropriately
- Confirmation: Bring your confirmation email or booking reference
- Meet Point: Check your email for exact meeting location
- Special Needs: Inform guide about any accessibility or dietary requirements
- Group Coordination: For group bookings, ensure all participants arrive on time
Can I modify my booking after payment?
Yes! You can reschedule to a different date or time. Contact support at query@soulwalks.org with your booking reference.
How long before the tour should I arrive?
Please arrive 10-15 minutes early to account for traffic and to meet your guide and fellow participants.
What if I need to cancel?
See our cancellation policy. Cancel 72+ hours before for full refund, 24-72 hours for 50% refund. Contact us immediately if needed.
Are refunds automatic or manual?
Refunds are processed manually within 5-7 business days. You'll receive an email confirmation when processed.